Hi there,
It sounds like you're having trouble signing in while setting up your Chromecast 4K with the Google Home app. Here are a few steps you can try to resolve the issue:
Check Wi-Fi Connection: Ensure your phone and Chromecast are connected to the same Wi-Fi network. Sometimes, connectivity issues between the phone and the Chromecast can cause sign-in errors.
Clear Cache and Data:
- Go to your phone's Settings > Apps > Google Home.
- Select Storage, then tap Clear Cache and Clear Data.
- Reopen the Home app and try setting up the Chromecast again.
Update Google Home App: Ensure that you're using the latest version of the Google Home app. Go to the Play Store (Android) or App Store (iOS) and check for updates.
Check Permissions:
- Make sure that location permissions are enabled for the Google Home app.
- On Android, go to Settings > Apps > Google Home > Permissions, and ensure all necessary permissions are enabled.
Sign Out and Back Into Google Account:
- In the Google Home app, sign out of your Google account.
- Restart the app, sign back in, and attempt to set up the Chromecast again.
Factory Reset Your Router (optional): If the issue persists, resetting your router might help resolve any network-related glitches.
Use a Different Device for Setup: If the issue continues, try setting up the Chromecast using a different smartphone or tablet to see if the problem is specific to the device you're currently using.
If none of these steps work, you might want to contact Google support for further assistance.
I hope this helps! Let me know how it goes.
Good luck!
