Cannot Start set up between Chromecast and Android TV set

[MikeM3]

I have tried for several hours to set up this dongle, I have the Google Home app
on my Android Telephone, I have linked the, "Any-Cast", to my home hub, I have
restarted the Phone, the SSID: Any-Cast 6D3304, the Home Hub, I have had the
hub tested and reset by BT, yet the any-cast cannot provide Internet, also the
initial screen from the Chromecast is the one shown in the instructions and the
image has been the same throughout this attempt to set up, none of the areas
on the screen are clickable, when I press "Mirror", I get the phone screen on the
TV, not the way I would like it, to be, I also paid for a lifetime use of the service,
but nothing seems to happen, maybe I am at fault, I am 83 years old and just want
to see some football.

Mike.

[moralesvicente]

Hello MikeM3, 

Thank you so much for posting in this community. I’m sorry to hear you are experiencing difficulties setting up your Google Chromecast. Don’t worry; it's a pleasure to help you. 

To get a better understanding of the situation, please help me out by answering the following questions: 

• What model of Google Chromecast do you use? If you don’t know, check out this article: Chromecast specifications
• Have you tried to perform some troubleshooting steps before? If so, what have you taken?

Please feel free to share any additional details you think might be relevant.

Best regards,

Daniel