Cannot pair Dyson bluetooth headphones to google streamer.

[jgfharderwijk]

Hello,

I have tried to pair my Dyson headphones to the Google tv streamer.  Needless to say,  but it FAILED. I have followed all the guidelines for adding the headphones to the streamer, but nothing works. The streamer recognizes the name of the headset, but refuses to pair.  Pairing failed. 

HINT for google: Xiaomi has recently sent some of my phones a bluetooth update so to recognize new bluetooth equipement. It seems this streamer should get the same updates in bluetooth connectebilities. Please update the database. I run into the same problems with adding, or trying to add, different remotecontrols, which are not recognized. PS. The Dyson headset is pairing with other bluetooth android equipement without any problems.

[jepponyc]

I have the same issue with my OpenRun headphones by Shokz.

[EduardoN]

Hi everyone!

Thank you for reaching out to our support community! I'm truly sorry for any inconvenience you've experienced with your Bluetooth headphones.

To better understand the situation, I'd like to ask you a few questions:

• Have you tried using other Bluetooth headphones?

• Have you tried restarting your Google TV and your TV?

• What is the model of your TV?

• Did you receive a specific error code in the app?

Visit our Help Center to learn more about Connect Bluetooth devices to Google TV.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo