Cannot reset password

[203Francine]

Cannot change internet password Nest. Don’t remember original

[moralesvicente]

Hello 203Francine, 

Thanks for posting here in the community forum. I’m sorry to hear you forgot your password. So don't worry. It’s a pleasure to assist you. 

To get a better understanding of the situation, please help me out by answering the following questions:

• What type of Chromecast do you have?
• Is your mobile phone connected to the same WiFi network as your Chromecast?
• Are you trying to connect your Chromecast with the Google Home App?
• Did you forget the password of a Nest account?

Please feel free to share any additional details you think might be relevant to providing accurate information. 

Best regards,

Daniel