Chormecast 3 generacion

[Sol221076]

Hello.
The LED light on my Chromecast doesn't turn on when I connect it, could it have burned out? Is there a solution? It doesn't turn on please help

[Byteguy]

If the light does not come on at all and you do not see anything on your TV, first check your power cable and wall-plug.  Try different ones (they are standard).   Do NOT use the USB port on your TV.

If that does not fix the issue, your Chromecast device has failed and will not power up.  You will need to replace it.  Google does not repair Chromecast devices that are out of warranty.  I am sorry.

[Sol221076]

I've tried everything 😥. Thanks for replying!

[tajennifer]

Hi Sol221076,

Thanks for your response and all the information provided. I understand that after all the steps that you tried, the Chromecast device still did not power up, but don't worry; we can help. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
 
Best regards,
Jenny