Chromcast With Google Tv stuck on “G” logo screen.

[Gh1]

 

This issue just started for me. I saw an old thread talking about this. The trouble shooting does not fix the issue. Disconnected the power supply. Manual factory reset doesn’t work.  It’s just frozen. Remote doesn’t work. I reset my Wi-Fi. I changed HDMI ports, still Not working.  I have two of those on n my house and the other is fine. I’ve plugged into different TVs and everything nothing works same issue.  Help!!! Even the reset button doesn’t work on the Chromecast

 

[Juni · Accepted solution]

Hi folks,

I hope you all are doing well. Our team is aware of this behavior and is still looking into it. As we wait for an update, try the steps below and observe if it will make a difference. If the steps didn't work, please let us know.

1. Reboot your Wi-Fi router and plug in the Chromecast with Google TV on a different HDMI port of your TV.
2. Plugging it on a different TV screen if one is available, then reset it again.
3. Unplugging it for 24 hours might also help.

Regards, 

Juni

[Kimy]

Hello there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Best,

Kimy

[Debie123_4]

Hi we already every troubleshoot but it doesn't work. Also the technical diagnosis result was software issue.

[Kimy]

Hi everyone,

Since this is the same discussion, we'll move this conversation to the main thread. If you've tried the troubleshooting steps provided on the thread and are still encountering the problem, we encourage you to contact our support team for assistance. They're able to look further into this than we can in the community. Here is the link to reach them: Google Nest support team.

Please note that once moved, this original thread will be locked.

Thanks,

Kimy