Chrome cast Ultra

[MilliPink]

My chromecast keeps telling me my phone is not connected to the same network but it is. Then in the home, the screen will say ready to cast but it doesn't or can't find the device. I've reset it. Reset and upgraded my internet speed even bought two new chromecast. Same problem and atp I'm starting to get pissed off. Please help!

[JenniferV]

Hi MilliPink,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you tell us the make and model of your mobile phone? What's the version of your Google Home app? Please forget and reconnect your phone to the same network where the Chromecast is connected to. Rebooting your phone and Wi-Fi router might also help. 

Regards,

Jennifer

[MilliPink]

Galaxy A53 phone and 2.63 1.12 home version. I've done all of the above resets with the same issues.

[JenniferV]

Hello there,

Thanks for getting back to us. Could you also try to use a different mobile phone and test? Also, if you're casting your phone screen to your TV, please check the information here and let me know how it goes. 

Best,

Jennifer

[JenniferV]

Hey MilliPink,

How's it going? Do you still need help?

Thanks,

Jennifer

[MilliPink]

Yes. These are new and I'm having issues.

[JenniferV]

Hi there,

I understand if you feel that way. Have you tried the suggested step above and have you had a chance checking the support article I've shared? Could you also try to perform another factory reset on your Chromecast Ultra, then connect it to a mobile hotspot so we can isolate the issue?

Regards,

Jennifer

[Princesss]

Hello there,

Chiming in-- have you had the chance to try the steps posted above? Let us know, otherwise we'll be locking the thread.

Best,

Princess

[MilliPink]

Yes I've got it

[Muddi]

Hey MilliPink,

How was it? Does it help to fix the issue?

Cheers,
Muddi

[Jeran · Accepted solution]

Thank you for helping out on this thread, everyone!

Hey there MilliPink,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran

[MilliPink]

I have the same question an I still need help.

[Jeran]

Hey there MilliPink,

No problem at all! Just out of curiosity, is it only your Galaxy A53 phone that cannot cast to your Chromecast? If so, go ahead and follow these instructions to see if they allow you to connect:

• To start screen casting, Power Saving Mode must be turned off.
  • Power Saving Mode can limit the processing power of Android devices which might affect the performance of the Cast screen feature.
• You must allow Google Cast to use their network information.

Important: For devices with Android 11 or 12

When Use network information is off in their Android settings, Google Nest and Home speakers or displays (and Chromecast) might not appear on the list of available Cast devices.

To discover Cast-enabled devices, open your mobile device's Settings enable Use network information Continue.

 Important: The Microphone permission in the Google Play Services app needs to be turned on to successfully use the Cast screen or audio feature with Chromecast. If you don't have this permission turned on, the Cast screen session immediately disconnects after it attempts to connect. 

To turn on Microphone permissions:

1. On the Android device, tap Settings .
2. Scroll down and tap Apps Google Play Services Permissions.
3. Look for Microphone and slide the slider on .

Let me know if you have any questions!

Best regards,

Jeran

[Muddi]

Hi there,

How's it going with your device? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hey MilliPink,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi