Chrome cast not connecting to wifi (hotel)

[Vickyyjolleyy]

 

I am staying in a hotel where there is an LG TV and a chrome cast plugged in. We can’t get past the connecting point, when we pair to the same wifi as our phone (hotel’s wifi) it says that it is offline / a disconnected device. 
We have tried on two wifi networks and a hotspot but every time the TV says ‘check internet connection’ with the suggestion of restarting the wifi router. Does anyone have any ideas? We can’t restart the hotel’s wifi but with it not working on hotspot either I’m wondering if something else is the problem.

When set up, it gives me a trial casting tutorial but the TV isn’t there to select and just says no media above the volume settings 

 

[KMills]

Hi I’m having the exact same issues at home. Just wondering if you came up with a fix? Thanks so much 

[Jeran]

Hey there Vickyyjolleyy and KMills,

I apologize for the late response, and thank you for being patient! Nest products do not work with captive portal networks which are common in airports, hotels, internet cafes, and coffee shops. On these networks, you must sign in on a web page, and sometimes accept terms and conditions before you can connect. While also not recommended, in these cases, sometimes a mobile hotspot will work, but it can vary from device to device. Some users find success with having one device be the hotspot, while another device does the actual casting.

I hope this helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[KMills]

thanks @Jeran  I am actually at home using my chrome cast. It used to work perfectly and then one day just stopped. I am however getting the same issue Jenny was with connection. I purchased a new chrome cast thinking it was the product that was broken but am experiencing the exact same issue. 

[Kimy]

Hi folks,

Thanks for helping here, @Jeran.

@Vickyyjolleyy, I hope you've found the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

@KMills, A few questions: what Chromecast device are you using? Does the TV go to Ambient mode (screensaver)? What is the make and model of your router? Has there been any recent change to the network? Also, what steps have you taken?

Give the steps below a try and let me know how it goes:
 

• Reboot your Chromecast and Wi-Fi router.
• Reboot your phone, then reinstall the Google Home app.
• If it fails, try a factory reset, then re-setup.
• Try a mobile hotspot to isolate it.

Thanks,

Kimy

[Kimy]

Hello there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Kimy

[Kimy]

Hello folks,

Please let me know if you have any other questions or concerns, as I will be locking this in 24 hours.

Regards,

Kimy