cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

ChromeCast HD with G-TV bloqued

jojasago
Community Member

‎03-06-2025 04:23 AM

Hello
My ChromeCast with Google TV HD has stopped working. After a year and a half working fine, when it starts up, it doesn't go beyond the Google TV screen with the colors spinning around.
I've tried all the options on the web and nothing, it doesn't even let me HARD RESET to factory settings, the button just doesn't do anything.
I've tried all the options I've seen on the Google website and in this forum, and nothing.
I've looked for where to claim the warranty, since I have a 2-year warranty, but the Google website keeps going back and forth and I can't get to a claim/repair/return page that I'm entitled to.
Can you help me find this page?
Thanks in advance.
JS

0 Kudos
Reply
1 REPLY 1

virnab
Community Specialist
Community Specialist

‎03-09-2025 06:00 PM

Hi jojasago,

 

Thanks for reaching out to our community.

I’m sorry to hear that your Chromecast with Google TV (HD) has stopped working. Thank you for letting us know the troubleshooting steps you have tried to restore the functionality of your device and its behavior. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

  • Is your Google Home app updated?
  • Is your Chromecast with Google TV (HD) connected to the same WiFi network as your mobile device?
  • How far from the router is your Chromecast with Google TV (HD)?
  • What Wi-Fi frequency band do you try to connect to (2.4 GHz or 5 GHz)?
  • Did you receive any error messages in the Google Home app after performing a factory data reset and trying to set up your Chromecast with Google TV (HD)?
  • Have there been any recent changes to your environment, such as a change in Wi-Fi network or recent outages? 
  • Could you please describe the steps you performed to reboot your Chromecast with Google TV (HD)?
  • Could you please post here a short video showing what happens when you perform the factory reset?
  • Have you tried to connect your Chromecast with Google TV (HD) to another HDMI port on your TV set?
  • Have you tried the Chromecast with Google TV (HD) on another TV set?

Thanks for your kind attention; I will be looking forward to hearing from you.

 

Best regards,

Virna

0 Kudos
Reply