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Chromecast 4 is useless after Android 14

xGarba
Community Member

After the Android 14 update, it's almost impossible to do anything because every action takes 20 seconds or more.
I did a factory reset and it worked for a couple of hours. I only have the basics installed: Netflix, HBO, YouTube, and my cable provider's app.
I didn't use it much, but the few minutes I did use Netflix, I had no problems with the audio or playback.
The problem is the system's slowness.
Please provide an option to revert to Android 12.

3 REPLIES 3

KevinGR
Community Specialist
Community Specialist

Hi @xGarba,

 

Thank you for posting in the community. I’m sorry to hear you’re experiencing issues with your Chromecast taking 20 seconds or more to load content, especially after the latest update. I understand how frustrating it is when your device doesn't perform as expected, and I appreciate the troubleshooting steps you’ve already taken. No worries, I'm happy to assist you in solving this.

To assist you further, please confirm the following information:

  • Do you have the latest firmware version installed on your Chromecast?
  • Have you tried any other steps besides a factory reset?
  • Please try clearing the cache and data for the specific apps experiencing lag.
  • Could you please reboot your Wi-Fi router?

I'll be waiting for your reply.

 

Best regards,

Kevin.

xGarba
Community Member

Hi, I tried clearing the cache of all apps before restarting, but everything was so slow it was easier to just do a factory reset.
It's not a problem with any particular app, it's when navigating the operating system. Just moving from side to side freezes the OS.
As I already mentioned, and as you already know, the problem is Android 14. Is there any other way to force a reset? There are other methods on TVs in hidden menus.

KevinGR
Community Specialist
Community Specialist

Hi @xGarba,

 

Thank you for your reply. It appears the initial troubleshooting steps did not resolve the issue, and I know how important it is for your devices to work properly. Since the factory reset was unsuccessful and Android 14 is not performing as expected, we would like to learn more about your experience. Your feedback helps us improve; please take a moment to complete this brief form: Feedback form. If you have any other questions or need further assistance, please do not hesitate to reply to this post.

 

Best regards,

Kevin.