For a few weeks both our Chromecast Google TV devices display "Loading error - Unable to load home.". It appeared for the first time after our internet access went down for half an hour while one Chromecast device was in use.
Since then we've been using the Chromecast Google TV device as is because the apps were still fully functional. Tonight I wanted to install an app for a new streaming service, but it was impossible to use the add app button to install.
After going through the obvious fixes found on the net (restart/clear cache etc.) we also went for the factory reset on one Chromecast device... Only to find out that after deleting from google home app and completing the setup process the device would still display "unable to load home." screen. Unfortunately this also removed half of our previously installed apps so the device is in a worse state as before (add app button doesn't react anymore).
We also spent about one hour on the phone with google tv support (which essentially went through the factory process again) to end up with the same result and a statement "sorry sir, I don't know how to fix, you should try with another account".
I am convinced the problem is not with the Chromecast device but related to the Google TV cloud account data being synced to the device. Both Chromecast devices experienced this problem at the same time. The account settings page for "Your services" and "Hidden purchases and rentals" also display "Unavailable - error loading page" on the Chromecast TV devices. Remarkably the Google TV app on my iPhone works well and is able to display these settings just fine.
Does anyone know of a way to clear the Google TV cloud data associated with the account? It is not a big deal that we lose some data as long as the Chromecast devices work again as they did before.
I would really prefer not to create yet another google account to fix this problem. A few months later we might find ourselves creating another account again.
I also tried toggling app & web activity for the account on and off (clearing cache and rebooting the Chromecast device in between) but that didn't help either...
I was hoping support would have had access to a debug log as to identify why the device is unable to load home.
Any suggestions would be appreciated.
PS [1 hour later]: I did go through the trouble of creating a new google account for debugging purposes and that account loads the home screen properly. Switching back to the original account will display "Unable to load home." so the error is confirmed to be linked to the current profile/account.
