Chromecast 4k tv

[Movieman]

Just bought this tv 4k chromecast and plugged in my pioneer Amp, Netflix has sound and works fine  but change to  Disney plus only picture no sound , how come.

When I cast from phone mo problems 

[Movieman · Accepted solution]

Hi cheers it worked when I changed from automatic to manual and selected Dolby atmos and Dolby digital. 

[AlbieTheCat]

Check your audio settings in Chromecast you can turn off codecs that aren't compatible with your amp... Aka for example dts

[Movieman]

It works with Netflix,  and then I change to Disney plus app and no 

sound

[AlbieTheCat]

That doesn't mean both streaming services support exactly the same services.. try disabling all but Dolby Digital and try it. 

[Movieman · Accepted solution]

Hi cheers it worked when I changed from automatic to manual and selected Dolby atmos and Dolby digital. 

[AlbieTheCat]

Great to hear you had success...

Sometimes we need to trust the process...

[AlbieTheCat · Accepted solution]

Please give a kudos for your solution.  Thank you

[JenniferV]

Hi folks,

Movieman, woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. 

Let us know if you still need help or have other questions and concerns.

Thanks for the help here, AlbieTheCat — we appreciate it.

Regards,

Jennifer

[JenniferV]

Hey Movieman,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer