Chromecast Connecting Issue

[Usmansa12]

Dear All,

I am having issues casting my device via a specific SSID, the SSID is splash page enabled but I whitelisted the IP so that it can by-pass the splash page. It connects to internet but when I try to cast, it says [ available to specific video sites ] meanwhile if there is an SSID which is just password protected, it works fine for it. What can be the issue. TIA. 

[gmelanymelissa]

Hi @Usmansa12, 

Thanks for posting here in the community. I'm sorry you're having an inconvenience connecting your Chromecast. Help's here!

To better understand the situation, I'd like to ask a few questions:

• What kind of Chromecast do you have?
• Have you ever been able to connect your Chromecast to this network before?
• What troubleshooting steps have you done so far?

Keep me posted.

Best regards,

Melany

[Usmansa12]

Hi @gmelanymelissa ,

The device is Chromecast with Google TV [ HD ]. When I connect to SSID which is password protected, it works fine but when there is an SSID which is splash page authenticated, I get the error [ limited for specific video sites ] although I whitelist the IP as well. 

[gmelanymelissa]

Hi @Usmansa12, 

Thanks for the follow-up information. It seems the inconvenience might be related to your Internet Service Provider.

To better assist you, I'd like to ask a question:

• What type of router do you have?

In the meantime, Let's try this step:

• Use a Mobile Hotspot: Try setting up Chromecast using a mobile hotspot with a password-protected SSID on your phone. Once set up, you can switch it back to your regular Wi-Fi.

Keep me posted. 

Best regards,

Melany