11-02-2024 11:02 AM
I am no longer able to reply to the previous conversation I had started concerning this issue. Here is the link for my previous conversation:
After trying all the troubleshooting steps, and the problem increasing in frequency, I finally factory reset my device. However, the problem is still occurring.
11-05-2024 01:16 PM - edited 11-05-2024 01:17 PM
Hello @Echo5Giraffe
Thanks for reaching out to our Nest Community. We apologize for all the inconvenience with your Google Chromecast. Don't worry; I'm happy to help you with that.
Since you tried the steps and they didn't work, my specialized team is looking to help you. I will need more information from you, and it would be preferable if you could provide it privately. I am sharing a link to a form that you must complete so that we can analyze this further situation.
Feel free to keep us posting when you complete this form, we will contact you to resolve this situation.
Best regards,
Douglas.