Chromecast Google TV

[Naomi1702]

En la televisión me aparece que haga la configuración desde mi teléfono, cuando lo empiezo hacer y llego a la parte de conectarlo a internet me aparece conectando y después me ahorro ja un mensaje de “Se produjo un error” quisiera saber por qué no se puede configurar o cuánto va a tardar por favor. Ya que llevo varios días así 

quedo al pendiente de sus comentarios. Gracias

[JuanCH]

Hi Naomi1702,

Thank you for reaching out to the community! I understand you're receiving the 'An error occurred' message while setting up your Chromecast device, and you'd like to know why the setup is failing. I know how difficult it is to get this error message during setup. I'd be glad to assist you with this! To gather more information, I'd like to ask the following questions:

• What's your Chromecast device model? Please check out the following link for your reference: Chromecast specifications
• Do you have a dual-band router?
• Do you have the latest version of the Google Home app? Please visit our helpful article to learn how to check it: Update the Google Home app

I'll be waiting to hear from you. Keep me in the loop!

Best regards,
Juan