Chromecast Google tv

[ImranDanish1]

Hi there,

I need help resolving the wifi connection issue. My device lost the wifi. I tried everything but no success. Then i reset it to the factory default and upon setups i am stuck at the wifi connection. My wifi is ok and working with other devices but chrom says incorrect password. Now i am stuck at wifi connection. 

[JenniferV]

Hi ImranDanish1,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your device. Let's sort this out.

A few questions: which Chromecast with Google TV device do you have, is it the 4K or HD? What's the firmware version? How far is the Chromecast from the Wi-Fi router?

Give these steps a try:

1. Make sure the Chromecast device is within 15 to 20 feet of the setup device and the Wi-Fi router.
2. Toggle Wi-Fi off and on from your mobile device.
3. Forget the network from your mobile phone and reconnect.
4. Reboot your Wi-Fi router.
5. Reboot your Chromecast.
6. Reboot your mobile phone.
7. Manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.
8. Factory reset your Chromecast again. Here's a guide: How to factory reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello ImranDanish1,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer