Chromecast Home button not working

[jamccabe]

Just bought and setup a new Chromecast.   Up and running, but my home button isn't working.  Back button, power, mute, vol up and down all work.

YouTube and Netflex also don't work.

Any help would be appreciated. 

[Kimy]

Hi jamccabe,

Thanks for posting here in the Google Nest Community. Let’s try this workaround:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Try to pair again and observe.
• If it persists, you can factory reset the remote one last time and pair it again.

If it fails, it can be related to the hardware. Let us know so we can proceed to the next course of action.

We look forward to your response.

Thanks,

Kimy

[jamccabe]

Wow!!  That worked.  Thanks for all your help.

[Kimy]

Hello jamccabe,

Thanks for the reply. I’m glad that this has been sorted out. If you have other concerns, please let us know.

Cheers,

Kimy