Chromecast Remote Controller Firmware can't stuck at version 22.2

[hnavia]

I have bought a new original branded Chromecast 4k Remote Controller model G9N9N.

After pairing it with my Chromecast, I noticed a notification to update the firmware (Current version is 22.2) and, when trying to update the firmware, I see the progress bar filling and the check mark at the end that, I assume, states that the firmware has been installed correctly.

However, the version is still at 22.2 and the update message is still there.

I have already tried the following actions:

• Factory reset the remote and pairing it again
• Factory reset the Chromecast and trying to update the remote firmware with a "factory reseted" Chromecast
• Changed the batteries
• Unpairing and pairing the remote again

The only action I think I'm missing is pairing the remote into another Chromecast and trying from there.

Any suggestions to fix this issue?

[virnab]

Hi hnavia,

Thanks for reaching out to our community.

I’m sorry to hear that your new Chromecast with Google TV (4K) voice remote is unable to update its firmware past version 22.2, despite the update process appearing to complete successfully. I appreciate you detailing all the troubleshooting steps you've already taken, including factory resets of both the remote and Chromecast. Don’t worry, help is here.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Please keep me posted.

Best regards,

Virna

[hnavia]

My apologies, I was out during last week.
I have filled the Form and I have received the Email. I will reply to the email in a few minutes.

I'll keep you posted.

Thank you and kind regards.

[virnab]

Hi hnavia,

Thanks for keeping me updated.

Please don't hesitate to reach out if you have more questions or need further assistance.

Best regards,

Virna