Chromecast Remote Issues

[ibakale]

I am now on my second remote within 1.5 years of buying this Chromecast. The first remote came with the purchase. The second one I purchased off the Google site to ensure it wasn’t a knock off. After the first remote wouldn’t stay connected to the CC, I bought another remote close to a year ago. Already the main button used to select/play/pause or do really anything has suddenly stopped working most of the time. All other buttons work fine. Has anyone else had major issues with the remote? I now have to use my phone to control the TV which is the whole reason I bought the more expensive Chromecast- to not have to use my phone.

[Jeremyg]

Hi @ibakale!

Thanks for reaching out to the community. I am sorry to hear that the button used to select/play/pause stopped working, but no need to worry; help is here. I need to know a few things about your Chromecast in order to provide you with a better resolution.

• What is the model of the Chromecast device?
• Are you using the original batteries, or did you replace them?
• What is the status of the Chromecast remote control LED light?
• Have you tried to reboot your Chromecast device? 

I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,

Jeremy.