Chromecast Wifi connection problem

[Ronald54]

Just bought Chromecast -with Google TV,  use Google Home for connecting . 

Chromecast connected to smartphone ( QR code) , and wifi needs to be selected and connected . All fine up to select Wifi-network  and password. But then : connection error, check network settings.  So I did, trying 2.4 or 5 GHz, channel fixed (11) or automatic,  AP isolation on/off, and so on. No success. Also other wifi network ( unkown settings) no succes!  

[Alex_S]

Hi Ronald54,
 

Thanks for posting. Try the troubleshooting steps below:

• Turn off and on WiFi settings on your phone. Turn off your Mobile data if it is enabled.
• Uninstall and reinstall the Google Home app.
• Unplug and replug Chromecast device from the power outlet and your TV for a minute.
• Open the Google Home app > Try to do the set up. If the issue persists;
• Try to use another setup device.

Let me know how it goes.

Kind regards,
Alex

[Alex_S]

Hi there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Alex

[Ronald54]

Hi, thanks for inquiring.

The previous hints (resetting, re-installing etc) did not help.

The thing that made the proces succesful was moving the Chromecast including TV close to the WiFi transmitter.  Then the connection to the WiFi network could be made.

Moving the things back to the original position did not introduce problems, smartphone and Chromecast work perfect.

[Alex_S]

Hi Ronald54,

I’m glad to hear that this has been sorted out and thanks for sharing your resolution in the Community. Let me know if you have other questions and concerns as I'll be locking this thread if we don't hear back from you in 24 hours. 

Regards,
Alex