Chromecast and TV install

[Roselea]

I plugged in my chromecast to a HDMI and installed the app on my phone. All the prompts successfully forwarded to subsequent screens showing connection to the tv. The last screen on the tv showed "completing installing". A timer revolved for around 10 minutes. The tv screen went black and is now on standby with a red light and no chromecast connection or free to air television, only a black screen. I tried another port and rebooting.

[Kimy]

Hi Roselea,

Thanks for posting here in the Google Nest Community. We’re sorry for the trouble, and this is not the experience that we wanted you to have. How’s the status of your Chromecast with Google TV? Do you see the LED showing any light at all? The TV itself is apparently off or in standby mode; does it go to a No Signal screen when you power it on? Have you tried anything with the use of the Chromecast Voice Remote? Kindly provide us with more details so we’ll know what’s really going on for us to further assist you.

We look forward to your response.

Thanks,

Kimy

[Roselea]

Thank you for your reply, Kimmy.  The television is now working and free to air available. When switched to the appropriate port the status of Chromcast with Google TV is active.  Chromecast voice remote remains inactive.  Set up reverts to the TV screen showing "preparing your TV" then a screen flashes showing many tiles including U-Tube and Netflix. Bouncing balls then come to the screen and remain for half an hour until I turn the television off. It all went so well and comes close but some small problem persists. 

[Kimy]

Hello Roselea,

Thanks for the reply. I’m glad to hear that it got better, but I want to confirm that it functions as it should. Can you play the installed apps like Netflix, YouTube, Disney+, Prime Video, etc.? Were you able to navigate through the settings? When you say the remote is inactive, do you mean it’s not working at all? What other problems persist that you are experiencing? We would like to know the specifics. Keep us posted.

Regards,

Kimy