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Chromecast and google home won’t connect to WiFi

Coogie83
Community Member

‎08-09-2024 11:36 PM

Chrome cast and google speak stopped working 9 August neither device will connect to WiFi. Have reset WiFi have reset both devices uninstalled reinstalled google home but can get either google device to connect to wifi

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3 REPLIES 3

mejiacruz
Bronze
Bronze

‎08-12-2024 11:54 PM

Hi @Coogie83 ,

It seems you're experiencing a persistent issue with both your Chromecast and Google Home devices connecting to your Wi-Fi network. You've already tried several standard troubleshooting steps, including resetting the devices and network. Given the challenges you've faced and the troubleshooting steps you have performed, factory reset might be the next step to try. Please note that this will erase all settings and data on your Chromecast and Google Home devices. It's essential to back up any important information before proceeding.

I look forward to hearing from you.

Best regards,

Josh

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Coogie83
Community Member
In response to mejiacruz

‎08-12-2024 11:58 PM

Hi Josh. I tried the resetting also. I then purchased a new google tv box and this has connected no problem. However still the chrome cast and Google home speaker are able to connect to my phone during configuration on the Google home app. But will not connect to any WiFi networks 

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aperezdeleon
Community Specialist
Community Specialist
In response to Coogie83

‎08-13-2024 03:53 PM

Hello Coogie83,

 

Thanks for your reply.

 

Can you let me know which type of Chromecast and speaker you have? It would be great if you could also tell me which phone you're trying to set up your devices with.

 

Before setting up the devices once again, ensure they're not linked to your Google Home app. If they are linked still they will interfere with the setup process.
You can remove these devices by:

 

  1. Opening the Google Home app.
  2. Tapping and holding your device's tile (either the speaker or Chromecast)
  3. Tapping Settings > Remove device > Remove.

 

Have you had any changes to your network? Even if you haven't I recommend trying to connect your devices to another Wi-Fi source, such as a mobile hotspot as well as using another phone. This will help us determine if the current Wi-Fi network isn't allowing these devices to connect.

 

Regards,
Angel.

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