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Chromecast audio keeps going silent after a few seconds

enlw0209
Community Member

2 weeks ago

My google chromecast plays only for a few seconds, then goes silent while spotify on my phone indicates the song is still playing. I disconnect from chromecast and spotify plays just fine on my phone. I reconnect to chromecast and it will immediately switch to another song in the middle of the song that is playing, without my doing anything. Chromecast will then play that new song for a few seconds and then go silent. This procedure will repeat itself over and over again. Why does this happen?

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1 REPLY 1

virnab
Community Specialist
Community Specialist

2 weeks ago

Hi enlw0209,

 

Thank you for reaching out to our community.

I understand that your Chromecast Audio stops outputting sound even though Spotify shows the track is still progressing. I appreciate the detail you provided about the phone playing fine on its own and the device behavior. I understand your concern, and I'm ready to assist.

To help me investigate this further, please provide the following information:

  • How close is your smartphone from your Chromecast when you are casting?
  • What is the firmware version of your Chromecast? You can use this Google Help Center article as a reference: Find your device’s firmware version.
  • What is the status of the LED light on your Chromecast?
  • What is the make and model of your smartphone?
  • Is your smartphone's operating system up to date?
  • Is your smartphone's power saving mode turned on?
  • What device are you connecting to your Chromecast? (Please specify the make and model of the AVR, speaker, or soundbar).
  • Do you have the latest version of the Google Home app? If not, you can find helpful instructions in this Google Nest Help Center article: Update the Google Home app.
  • Is the Spotify app updated?
  • Have you experienced this issue only when streaming music playlists, or with other Spotify content (podcasts, radio, etc.) as well?
  • Are you having the same issue with other apps? 
  • Which Wi-Fi frequency band are you using to connect your Chromecast and your smartphone (2.4 GHz or 5 GHz)?

Please reply with these details so we can find a solution for you.

 

Best regards,

Virna 

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