Chromecast connected to 2.4ghz wifi, it disconnected and now will not reconnect

[Luke123190]

Not sure if this is the right place.

I set my chromecast up and it was fine for about an hour, then it disconnected from the wifi and would not reconnect no matter what. This issue is still ongoing, it will not reconnect to the network, no matter what. I have tried factory reset alongside not using my phone to set it up. The device can find the network but will not connect no matter what. There are no issues with that wifi any where else. I have no idea what to do as the 5ghz is not stable enough to use for several apps and the device straight up refuses to connect to my main wifi. It's extremely frustrating.

[Jeran]

Hey here Luke123190,

I'm sorry to hear that your Chromecast is having some connection issues! I know from experience how frustrating that can be, so I'd be happy to help you out. The first thing I would recommend you check is this article on troubleshooting your Chromecast connection. Give that a try, and let me know if the problem persists.

I look forward to your response, and if you had any other questions or concerns, please let me know.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Luke123190]

Issue is still persisting, as I said, it held a connection for about an hour, now its essentially unable to connect to the 2.4ghz band. It connects just fine to 5ghz, but the connection is not stable enough to use it efficiently.

[Jeran]

Hey there Luke123190,

Were you able to try the troubleshooting steps listed in the article I linked to you? If so, we can try a couple of other things to see if they resolve the issue:

1. Make sure your Chromecast's firmware is up-to-date.
2. Try a speed test on your internet to see how much MBPS download and latency your network has.
3. Restart your modem.

Let me know if the article, or the steps I provided, resolves the issue. I look forward to your response!

Best regards,

Jeran

[Jeran]

Hey Luke123190,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hiya Luke123190,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran