Chromecast gen 4 not showing

[Faithbrix]

My Chromecast gen 4 with google TV suddenly disconnected from the wifi, when I check the device unable to show all of my SSID wifi. I tried to turn off and turn on the wifi but all the ssid still not showing.

It back to normal after I restart the Chromecast, it happened several times.

FYI, I have 350 pcs of Chromecast gen 4 and 200 pcs of Chromecast gen 3, the issue happend for almost half of my Chromecast gen 4 while the Chromecast gen 3 have no issue at all with the wifi (I work on hospitality field that use chromecast for each TV unit).

Is there someone have same issue? Is it resolved already, please let me know how to solved the issue.

I have tried to reset, update until the latest firmware but have no result.

[jenniffert]

Hi @Faithbrix,

Thanks for reaching out to the community. I'm sorry to hear that your Chromecast with Google TV 4K isn't displaying the SSID. I'm here to help.

I also appreciate all the efforts made. To better assist you, I’d like to ask the following:

• Have you encountered any error messages?
• Have you made any recent changes to your WiFi router's settings?
• How many Chromecast devices with Google TV 4K are experiencing this inconvenience?
• Have the Chromecasts been connected to this network before, or is this the first time setting the device up?
• What device is used to complete the setup, and what's the OS version (iOS or Android)?

In the meantime, here are some troubleshooting steps you can try:

• Update software: Ensure that you have the latest versions of the Google Home app and your mobile device's operating system.
• Check for interference: Identify any devices that might be interfering with your WiFi signal, such as cordless phones or microwaves. Try relocating these devices or changing your WiFi channel. For reference, you can check out this article: Troubleshoot wireless interference.
• Create a separate network: Consider setting up a dedicated WiFi network for your Chromecast devices to reduce congestion and improve performance.
• Create a home structure: Try creating a new home structure in the Google Home app and adding the affected Chromecast device.
• Contact your ISP: Reach out to your Internet service provider to inquire about potential router settings or network issues that might be causing some devices to not display the SSID.

Let me know how it goes.

Best regards,

Jenniffer

[Faithbrix]

Hi @jenniffert 

Thank you for your reply, let me answer your question.

• Have you encountered any error messages?

There is no error messages, there is only notification

"Wifi connection lost"

At wifi setting it's says

"No network connected."

• Have you made any recent changes to your WiFi router's settings?

There is no setting changes, as I mentioned there is no issue with my chromecast gen 3. This happened only for chromecast gen 4.

Both are connected with same network.

• How many Chromecast devices with Google TV 4K are experiencing this inconvenience?

I have 350 pcs of chromecast gen 4 and all experience this issue.

• Have the Chromecasts been connected to this network before, or is this the first time setting the device up?

I have installed all the device on January 2024, everything normal until last month, the device have this issue since July 2024.

• What device is used to complete the setup, and what's the OS version (iOS or Android)?

All of my chromecast gen 4 setup with remote directly.

The issue is the chromecast unable to show all of my ssid, not one of my ssid listed on the available network setting, even hotspot I set from my phone.

After I restart the chromecast which have that issue, all the ssid showing again and it's automatically connected to the ssid that I assigned before.

It's similar with the laptop or PC when you have an issue with the wifi driver, the difference is I can easily re-install the wifi driver on laptop but not with this chromecast.

Currently I'm at the latest version, STTL.240508.005.

As for the network, I also use some of fire tv stick, apple tv and some random android tv box. All of this device have no issue with the network.

Another example, I have unit with 3 bedroom, each of them have TV installed include with chromecast gen 4 on each TV.

All connected in same router in that unit, 2 of them have this issue while one is normal.

If I recall that from January - June everything is normal, is there any way to install firmware that release on that range of time?

I will try to revert back to previous firmware, perhaps all the new firmware that release after June have this issue.

Thank you.

[jenniffert]

Hi @Faithbrix,

Thank you for all the details you provided. I apologize for any inconvenience this may have caused. I understand how frustrating this situation can be.

To get you the right level of help, please fill out this form with the required information to receive personalized customer service.

Let me know if you have more questions.

Best regards,

Jenniffer