Chromecast infinite loop setting up your TV

[YohanG]

Hi,

I just buy a new Nokia Google TV FHD, I try the first configuration but i'm stuck on ''setting up your TV'' with message ''follow instructions on google Home app''.. Google Home app ''can't connect to Chromecast '', I tried everything :

Reboot TV,  not working, the TV always show the same message

The remote button to cancel, not working

Reset google home app, not working

Reset Wifi, not working

The common problem guide in nest community, not working

Do you have some idea to resolve the issue ? I'm in a phase of dismounting the TV to find a way to hard reset everything.

[aguilarmateo]

Hi YohanG, 

Sorry to hear the situation that you are experiencing with the Google Chromecast. Help is here!, i have an article that can help you. 

A factory reset might help. This will erase all settings and pair information from your Chromecast. Here are the steps on how to do it:  How to factory reset your Chromecast. 

Let me know if you have any questions. 

Best regards, 

Chris
 

[YohanG]

Thank you Aguilarmateon for you answer but it is not applicable to my case. The chromecast is built in the TV and The remote button do not working to acces the menu for reset factory, because I was block before full configuration of the TV.

Note : I have ask a refund to manufacturer, the device was sent back to him.

Best regards,

[aguilarmateo]

Hi YohanG, 

Sorry to hear about the trouble you're having casting with your Chromecast on your Nokia TV. We'd love to improve our devices and your experience.  Feel free to give us feedback about your Chromecast experience using this link: Give us feedback.

Let me know if you have any questions. 

Best regards, 

Chris