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Chromecast issue

Balrogofmoria06
Community Member

‎11-01-2024 12:33 PM

Hello,

Every time I cast anything from google chrome app I cannot choose the video quality. Chromecast keeps settings to be on auto preset and while watching, it changes video quality several time. Meanwhile subtytles won't synchronize back. Could you please help?

Thanks in advance

 

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moralesvicente
Community Specialist
Community Specialist

‎11-04-2024 05:22 PM

Hi Balrogofmoria06, 

 

Thanks for reaching out to the Google Community Forum. I’m sorry to know that your Google Chromecast isn’t working as you expected regarding the video quality, so don’t worry, I’m here to assist you.

 

To provide you with accurate troubleshooting steps, I would appreciate your assistance in answering the following questions:

 

  • What model of device do you have? If you’re unable to identify it, please check out this article: Chromecast and Google TV Streamer specifications
  • How far is the Google streaming device from the router?
  • How far are you from the TV when trying to cast?
  • Is the Internet connection stable?
  • Has there been any change to the router settings?
  • Are the devices connected to the same network?

 

If you have any additional details or information that might be helpful, please feel free to share them with me.

 

Best regards, 

 

Daniel

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