Chromecast not allowing update

[Maggie3]

Hello

Bought Chromecast with Google TV (HD)  July . Set up well ram for a few months and now a update pops up when I turn it on. I can bypass it by turning it off but when the up date is on you can not select the update now button or the update later button.

I tried a manual update, on chrome cast and via the app. Turned it off and on. Factory reset. Tried using different wifi and hot spotted it. I'm at a loss. Can anyone help? Less than 2months and it's not buggered but really annoying having to turn it on then off then on again. Cheers

[ByronP]

Hi Maggie3,

Thank you for posting in the community. I apologize that your Chromecast with Google TV (HD) got stuck in the update when you started your TV. I understand how frustrating this must be. I'm here to help.

Before I can assist further, I'll need to ask a few questions.

• What is displayed on your TV screen?
• Did you receive any error message?
• Is the update stuck at a certain percentage?
• Does the streaming device keep downloading the update?

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[Maggie3]

Hi Byron thank you for getting back to me

• What is displayed on your TV screen? The download option is on the screen. I can not use the remote or my phone to select the options to update now or later. If I use the remote the Home screen reacts behind
• Did you receive any error message? No
• Is the update stuck at a certain percentage? No
• Does the streaming device keep downloading the update? No

 Does that give you any ideas, 

Cheers Maggie3

[ByronP]

Hi Maggie3,

Thank you for your quick response and detailed information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know once you're finished. We'll have someone reach out to you via email from there.

Let me know if you have any further questions.

Regards,

Byron