Chromecast not connecting

[Anonymous]

Everything was fine until the internet company changed the moden. Since then I can not connect.

It starts, I can see the number of the chromecast, and then says that is not possible.

I turned off every thing, the home app is updated.

Thank you for any support, Denise

[JenniferV]

Hello DeBorges,

Thanks for reaching out. If you recently changed your modem, please reboot your Chromecast then, manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.

If the issue persists, factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hi DeBorges,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer