Chromecast remote overheats and no longer working

[x2nervisx]

So I have done a search online and it seems there are quite a few people out there with the Chromecast with Google TV that are having the same issue as I am.  I went to go use my Chromecast and noticed my remote was dead.  I installed new batteries and could not get it to work and no led lights on the remote would light up.  After a few minutes I noticed the remote was getting hot.  I removed the batteries as a precaution and it cooled down. When I search online I see several threads on here with people complaining about the same hot remote control.   Has there ever been a fix?  I was going to order a new remote but I think this should be a warranty issue if I’m not the only one going through with this. My unit is less than a year old as I bought this during Christmas of 2021.   

How do i submit a warranty issue?  I tried online and it keeps giving me the run around with different troubleshooting but no actual way to submit a warranty issue.  

[JenniferV]

Hi x2nervisx,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote. 

Could you please try to reset your Chromecast Voice Remote and observe the behavior? If the same issue persists, please fill out this form so we can further assist you.

Thanks,

Jennifer

[Jeran]

Hey there x2nervisx,

Have you had a chance to fill out the form that Jennifer provided? If not, please feel free to fill it out, so we can support contact you about your Chromecast.

Best regards,

Jeran

[JenniferV]

Hello there,

Thanks for the help here, Jeran.

x2nervisx, we haven't received your form. Have you had a chance to fill it out? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hi x2nervisx,

It's us again. I don't want to be a nudge but I'd like to check if you still need assistance about your Chromecast Voice Remote. Feel free to reach back if you do and please fill out the form so we can further assist you.

Regards,

Jennifer

[JenniferV]

Hey there,

We haven’t heard from you in a while so we'll be locking this thread if there’s no update within 24 hours. If you still need help, feel free to start a new thread and we'll be happy to assist you.

Thanks,

Jennifer