Chromecast stops casting randomly

[janniks_97]

Hello!

I just recieved my Chromecast with Google TV. And when I cast regardless of which app, it stops the stream a few minutes in.

I have an old v3 chromecast which works just fine.

I have tried:

Casting from different phones

Using the device on different TV's

Unplugging the device

Restarting the device

Factory resetting the device

Changing to different Wi-Fi

Changing to static IP

Changing DNS

Changing powersaving options

Just about anything, I think.

Is this an issue with my device or is it software related?  

Anyone else experiencing this issue?

Best regards

[Elisi0609]

I am recently experiencing the same issue. Will cast for a few seconds and then shut off like it's rebooting. Also stopped playing sound. What's going on? Worked great until recently 

[GMH]

I have recently purchased and installed Chromecast.  While casting à movie from Netflix or Amazon, casting will stop abruptly several times.  When restarting the casting it stars for either the beginning or several minutes before the cast had stopped.   Any suggestions?  Thanks. 

[JenniferV]

Hi GMH,

Thanks for reaching out. Let's sort this out.

A few questions: how long does it take before it stops casting? Did the video buffer or pixelate before it stopped casting? Does it occur when casting from an app or when casting from screen? Is the video playing problem-free on the device, when not casting?

Give these steps a try:

1. Reboot the Chromecast, router, and casting device.
2. Play other videos and try other apps.
3. Clear the data and/or cache of the app that experiences the issue.
4. Delete and reinstall the app that experiences the issue.
5. Turn off mobile data or Smart Network Switch for Samsung Galaxy phones.
6. Turn off any power or battery saving mode.
7. Disable and re-enable Automatic date and time and Automatic time zone.
8. Check for system updates on your casting device.
9. Try to cast from other devices.
10. Perform a factory reset on Chromecast.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[GMH]

Hello,

Thank you for the response. Sorry that I didn't get back to you sonner.

The problem happens fairly quickly. I would say within 2 or 8 minutes after starting to cast. This morning, I got an error message before the movie had finished buffered.

There is mo pixelization prior.

I have rebooted both the chromecast device, the modem router and the TV.
I have resseted to factory default the chromecast unit.

The problem persists.

Thank you in advance for any suggestions.

[GMH]

Hello,  

I did another test this afternoon. I took the Chromecast device to an entirely new environment.  New network, new TV, new phone.

After a factory reset, I connected the Chromecast to the network and TV.  I launched a Netflix series from my phone.  after a few minutes (maybe 15 minutes), I had an error message.  Later, from another phone (Pixel 4A), I launched a YouTube video.  After about 2 minutes, I had an error.  Subsequently, from the same phone with the same YouTube video I casted the the TV's built-in  Chromecast (LG TV with Web OS) without any issues.

This lets me believe that there is an internal issue with the Chromecast that I have purchased.  Can you give me your thoughts.

Thank you in advance.

[JenniferV]

Hello GMH,

Thanks for getting back to us and I appreciate your efforts. We'd like to dig deeper into this — could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[JenniferV]

Hey there,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Best,

Jennifer

[janniks_97]

Hello Jennifer,

Before locking the thread, I'll let you know I also tried all of the steps above.

Seems to be a bad/ faulty wi-fi reciever module in the Chromecast, as the connection is somewhat stable when I bought and used the Google Ethernet Adaptor.  Although the connection still has some latency every now and then.

Best regards

Jannik

[JenniferV]

Hello janniks_97,

Thanks for trying the steps and I'm sorry to hear that you're still experiencing an issue with your Chromecast. Could you please also fill out this form so we can further assist you?

Regards,

Jennifer

[JenniferV]

Hi janniks_97,

We received your form. One of the representatives from our support team will reach out to you via email so please keep an eye on your inbox. Also, I'll lock this thread after 24 hours so please continue the conversation there.

Have a good one!

Best,

Jennifer