Chromecast stuck on G logo

[Thibault]

Hello,

i have the latest Chromecast.

Everything was going fine with it, but when i returned from vacation it didnt work anymore. Its stuck in the G logo and doesnt do anything. Tried everything: other tv, factory reset (stays on white), etc. No différence…

can someone help?

greetings,

Thibault 

[Kimy]

Hi Thibault,

Thanks for posting here in the Google Nest Community. Since you already tried all the steps, yet the issue still persists, I suggest you contact our support team for further assistance or warranty claims here.

Cheers,

Kimy

[Kimy]

Hi there,

Did you have a chance to contact the support team? I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,
Kimy