Chromecast with Google Assistant he's resetting

[krystalerica]

It keeps resetting itself saying that is not connected to my internet when my internet is working fine

[JenniferV]

Hi krystalerica,

Thanks for reaching out. Let's sort this out.

A few questions: when did the issue start? Does it occur when watching a video or even when it's in idle mode? Are you casting a video from your phone or you're watching directly from the app in your Chromecast with Google TV? Please reboot your Chromecast and Wi-Fi router. Also, try to plug in your Chromecast into a different HDMI port on your TV and make sure it is plugged in correctly to the TV and power source.

Thanks,

Jennifer

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Just checking up,
Jeran
 

[Jeran]

Hey there krystalerica,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran