Chromecast with Google TV 4k bricked after the update during initial setup.

[EvilPotato]

Hi,

My ChromeCast with google TV 4K stopped working after firmware update during initial setup.

The TV shows color "G" logo then reboot itself, the light indicator on Chromecast flashes with orange light and it doesn't respond with click/hold on reset button.

Anyway to re-flash the firmware? Can anyone help?

[Jeran]

Hey there EvilPotato,

That's no good to hear! I can imagine this situation is pretty frustrating, so I'd be happy to help you out. The first thing to try is a factory reset on the Chromecast. However, if that doesn't help, you'll need to speak with Chromecast Support. If that's the case, would you please fill out this form to have Chromecast Support reach out to you via email? Just let me know when you have done so.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[EvilPotato]

Hi Jeran,

Could you please send me the form?

Thank you!

[Jeran]

Hey there EvilPotato,

No problem at all; here is the form that I meant to link in my previous post. Let me know when you get the chance to fill that out!

Best regards,

Jeran

[Jeran]

Hey there EvilPotato,

Do you have any more questions that I can address? 

Thank you,
Jeran

[Princesss]

Hi EvilPotato,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[EvilPotato]

Hi Princess,

Thank you for following up! I received a replacement unit from your support team, the replacement unit works great!

Thank you!

[Princesss]

Hi EvilPotato,

Thanks for updating us. Glad to know that everything is all sorted out.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Chromecast devices and the Community would gladly lend a hand.

Best,

Princess