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Chromecast with Google TV HD cannot clear cache on some apps

RockHound1
Community Member

Hello, I Have a new Chromecast with Google TV hd, and I cannot clear 2 apps cache, play store being one of them, I have tried everything and the cache will not clear. any suggestions?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello RockHound1,

 

Thanks for reaching out. Please reboot your Chromecast with Google TV (HD) and plug it in on a different HDMI port on your TV. If the issue persists, perform a factory reset on your device. Here's a guide: How to factory reset your Chromecast.

 

Regards,

Jennifer

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

JenniferV
Community Specialist
Community Specialist

Hey RockHound1,

 

We haven't heard from you so we’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

 

Thanks for lending a hand here, Princess!

 

Best,

Jennifer