Chromecast with Google TV lost multiple profiles

[JakeInUK]

Hi,

I setup my Chromecast with Google TV a couple of weeks ago, successfully adding other profiles including my daughter's child account. However, yesterday I switched on the Chromecast with Google TV and found only my own profile. I attempted to add a profile in our family group (previously added successfully). It added the account, but without any options except to remove it. This was also the case after a factory reset.

Any ideas on how to get this fixed?

Thanks.

[JakeInUK · Accepted solution]

I read on an article that trying a restart via the settings menu may work. And it did. I've added all the profiles and extra apps so hopefully it'll stay stable 🤞

[fotoprograf]

Hi from Poland.

My Chromecast 4K did exactly the same today. First problem with wifi connection and then - just after factory reset - no other accounts. I can't choose them and any option is to delete...

Bug???

[JakeInUK · Accepted solution]

I read on an article that trying a restart via the settings menu may work. And it did. I've added all the profiles and extra apps so hopefully it'll stay stable 🤞

[fotoprograf]

Ok it sees accounts now, but lost wifi:(

[Jeran]

Hiya fotoprograf,

I'm just checking up, were you able to get your Chromecast reconnected to your Wi-Fi? If not, I'd encourage you to check out this article and follow the steps it provides.

Best regards,

Jeran

[Jeran]

Hey there JakeInUK,

I'm glad to hear you got those profiles to show up! In that case, do you have any more questions or need any additional help? 

Thank you,
Jeran
 

[JakeInUK · Accepted solution]

Hi Jean,

No help required, thanks. All working fine now 👍

[Jeran]

Hiya JakeInUK,

No problem at all! In that case, I'll go ahead and lock this thread in 24 hours if we don't hear back from fotoprograf.

Best regards,
Jeran

[fotoprograf]

No thanks! All works fine now.

Hard reset didnt work, but system reset did. 

[Jeran]

Hiya fotoprograf,

Awesome! In that case, I'll go ahead and lock this thread. If you have any more questions or concerns in the future, please feel free to create a new thread.

Have a good one!

Best regards,

Jeran