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Chromecast with Google TV random issues

venkiheidi
Community Member

Tuesday

We are facing below random repeated issues on the GTV devices and this is leading to multiple customer dissonances. 

  1. GTV hangs while booting, no response even after the reboot. 
  2. GTV shows factory reset window while booting
  3. GTV disconnects from hidden SSID arbitrarily.

Request you to please guide us through a resolution on these randomly occurring issues and support.

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1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

Friday

Hi, @venkiheidi,

 

Thank you for posting in the community. I understand you're encountering some persistent issues with your Chromecast with Google TV, particularly with booting, unexpected factory reset screens, and Wi-Fi disconnections from your hidden SSID. Let's try to understand what might be going on and how we can work towards a resolution.

Before I begin, I need to ask a few questions for further assistance:

How frequently do these issues occur (e.g., multiple times a day, once a day, a few times a week)?

Did these issues start happening recently, or have they been ongoing since the devices were first set up?

Have you noticed if these issues tend to occur after a specific period of usage or after performing a particular action (e.g., after streaming for a long time, after installing a new app)?

When the device hangs during boot, what exactly is displayed on the screen (e.g., the Google TV logo, a black screen, or any error messages)?

If the factory reset window appears, are you able to navigate and select options?

Does the factory reset window appear consistently every time the device boots, or is it intermittent?

Please keep me posted. I'll look forward to your response.

 

Best regards,

Kevin

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