Chromecast with Google TV remote control - TCL TV

[leonlevy]

Chromecast with Google TV remote control doesn't work with a TCL TV, I had restored the TV, the Google,  remapped the buttons and nothing happen, the IR signal only works very close to the TV IR sensor,  less than 40 cms. Can someone help please? 

[Dan_A]

Hello again,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Regards,

Dan

[lksr10]

Same for me. On TCL TVs IR only works from 1m or closer.

[Mymtrex]

I .having issues with TLC too, since the last remote firmware update.

[Juni]

Hi there,

We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Thanks,

Juni

[leonlevy]

Thanks I already filled, I'll post the response, keep in touch 

[Juni]

Hi folks, 

@Mymtrex and edersong, we got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel.

@leonlevy, we have not received your form. Try to fill it up  and we will check for you.
 

Thanks,

Juni

[leonlevy]

Juni I already filled it, let me know if it is not received 

[Juni]

Hi leonlevy,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
 

Cheers,

Juni

[Dan_A]

Hello everyone,

@leonlevy, do you still need help with your device? If so, kindly fill out this form.

Best,

Dan

[Princesss]

Hi leonlevy,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess