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i am having problems with my remote control of chromecast with google TV. everything else is fine ex

rubenrod
Community Member

My set up had been working fine for at least a year. Today the remote control fail to control and it gave me a blinking white light. I changed to new batteries but that did not help. On my TV i see the programs i would like to watch but my remote control does not select them any more.

what can i do?

5 REPLIES 5

Aiden1
Product Expert Alumni
Product Expert Alumni

This has been happening to me off and on too within the last few months.  I had to pull the power cord from the Chromecast device itself and force a reboot.  The remote worked after it came online.  I haven't found a more permanent solution yet.

Juni
Community Specialist
Community Specialist

Hi folks,

 

@Aiden1, thanks for the help.

 

@rubenrod, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 
 

You can check this helpful link, showing information about the LED status on your Chromecast remote.

 

Thanks,

Juni

Aiden1
Product Expert Alumni
Product Expert Alumni

The other thing that might be happening that I hadn't considered is that the remote might simply need to be cleaned.  By this I don't mean wiped down with any sort of liquid cleaner.  I mean using a brush made for cleaning those crevices that electronics have.  Dust and other debris from our hands get lodged around the buttons and even into where the mic listens and could be the cause.  I'd recommend cleaning it in this manner and seeing if it makes a difference.

JenniferV
Community Specialist
Community Specialist

Hey rubenrod,

 

It's us again. We want to make sure you're all good — how did the steps go?

 

Thanks for lending a hand, Aiden1 and Juni.

 

Best,

Jennifer

Princesss
Community Specialist
Community Specialist

Hi there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess