05-06-2023 12:48 AM
Hi there,
Could you help me, please?
My Chromecast with Google Tv just stopped overnight.
- I tried to power on with remote control, nut nothing happens.
- I took off the device from the power, left for 24hr unplugged. When I tried to power on, It's stuck on GoogleTv logo.
- I tried the hard reset, holding the bottom as google says, but the yellow light never cames, It just stay in the white light.
Can you help me?
Chromecast with Google TV (4K, Snow)
Serial: 18231HFDE3C373
05-06-2023 04:58 AM
Try these steps:
05-06-2023 06:58 AM
Hi,
Thanks for your help.
Unfortunately It didn't work. Tried it with 2 different hdmi port.
05-06-2023 07:04 AM
Does it work if you try it in a different TV, just to test?
05-07-2023 04:22 AM
Tried in a different TV and in a PC monitor. Same problem. It's stuck on GoogleTV logo and after a few seconds It power off.
05-08-2023 05:06 AM
In that case, I’d recommend contacting the Google Nest support team:
05-08-2023 08:10 AM
I'll try it.
Thanks for your help.
05-10-2023 06:45 PM
07-08-2023 10:58 AM
Hi folks,
Victornicastro, thanks for reaching out. Have you had the opportunity to contact our support team as suggested by davidking? If so, could you provide me with the case number so we can check if you need further assistance?
Thanks for the assistance, davidking and Alex-Hsu.
Regards,
Juni
07-11-2023 01:31 PM
Hi there,
I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
Thanks,
Juni
07-12-2023 02:31 PM
Hello there,
We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
Best,
Juni