Chromecast won’t connect to Wi-Fi

[LisakOT]

One of two Chromecast in my home will not connect to the Wi-Fi after I rebooted it. It has worked well Overall, since I got it until this past six months or so. It’s also no longer recognizing/connecting with the remote. When I try to use Google Home from my phone, it doesn’t recognize the device since it won’t connect to the Wi-Fi. The other device is connecting fine. I have tried rebooting it another time. Do I need to reset the Wi-Fi for the entire house? I rebooted one router. Or do I need to get a new device?

[jenniffert]

Hi LisakOT,

Thanks for posting here in the community! I'm sorry to hear that your Chromecast isn't connecting to the Wi-Fi network. I'm here to help!

I appreciate your efforts to troubleshoot the situation. To better investigate the inconvenience, I’d like to ask the following:

• What is the specific model and generation of your Chromecast? Here’s a helpful article about how to identify the model of your device.
• What is the color of the status light?
• Have you made any changes to your WiFi network?
• Has the Chromecast been connected to this network before?
• What is the model of your mobile device (Android or iPhone)?
• How far is the Chromecast device from the Wi-Fi router?
• Did you receive any error messages?

In the meantime, I’d recommend the following steps:

• Make sure you have the latest versions of the Google Home app and your mobile software.
• If possible, try adding the Chromecast using a different mobile device.
• Update your router's firmware if needed. Outdated firmware can sometimes cause issues.

Additionally, you can check out this article for more troubleshooting steps: Can't establish a Wi-Fi connection to Chromecast or Google TV Streamer.

Please keep me updated.

Best regards.

Jenniffer