Chromecast won't login

[StianKvi1197]

So I've been trying to get my chromecast setup in my Google Home app, and everything is going well until it wants to login on my Google account.

I get the same result every time, it won't log on to my account.

What am I doing wrong?

[JenniferV]

Hello StianKvi1197,

Thanks for reaching out and I'm sorry to hear that you're having an issue setting up your Chromecast. Let's sort this out.

Quick questions — what type of Chromecast device do you have? What message are you getting when attempting to sign in to your Google Account in the Google Home app?

Try these steps:

• Uninstall and reinstall the Google Home app.
• Make sure your phone's OS is updated.
• Reset your Google Account password.
• Reboot your mobile phone.
• Use a different mobile device.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did the steps help?

Regards,

Jennifer

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Jennifer.

Thanks,

Archie