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Google assistant won't activate on new Google tv remote

Jowest
Community Member

I was able to set up everything on my new Google TV. When I press Google Assistant button it asks me to press continue. Then it asked me to allow it to search across all my TV apps. Then it asked me to agree to activate voice match on this TV and then it takes me back to the menu. When I press Google voice button again it does all of that over again. And the cycle continues. How do I get Google Assistant to actually work?

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hey Jowest,

Thanks for reaching out and for the detailed information on the steps that you've done — these are of great help!

Please reboot your Chromecast with Google TV (4K) and remove and/or train Voice Match using the Google Home app. See the steps below:

  1. Open Google Home app.
  2. At the top right, tap account settings.
  3. Tap Assistant Settings.
  4. Tap Voice Match.
  5. Scroll down and look for the Chromecast device and delete it as eligible device.
  6. Once deleted, turn on Personal results.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

aatienza
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Jennifer.

 

Thanks,

Archie