Chromecasta 4ta no se conecta a WiFi

[TeresaKippes]

Hola, intenté muchas veces, reinicié el Chromecasta, reinicié el modem, reinstalé Google Home, todo varias veces pero no se conecta al WiFi, hace un tiempo estuvo un amigo  y conectó sin problemas su Chromecast a la misa tv, pero al mío, recién comprado no puedo conectarlo.

[mejiacruz]

Hi @TeresaKippes,
It seems you're facing a specific issue with your 4th generation Chromecast, even though a friend was able to connect theirs to the same network without any problems. I’ll need to gather additional information to better isolate the issue:

• What's the firmware version?
• What device is used to complete the setup and what's the OS version (iOS or Android)?
• What's the TV brand and model?
• What's the router brand and/or model?
• What's your Internet Service Provider (ISP) and ISP speed?
• Has the Chromecast been connected to this network before or is this the first time setting the device up?
• How far is the Chromecast from the Wi-Fi router?
• Is the device directly plugged into the HDMI port of the TV?
• Does the customer own more than one streaming device? If yes, do these issues happen to other streaming devices?

Please answer to the best of your knowledge so we can identify the specific steps to follow to get your Chromecast fully working.

Best regards,

Josh