08-05-2024 01:55 PM
I've purchased a new Google Chrome Cast 4k and trying to set it up.
The process goes ok with Google Home app, it successfully passes the Wi-Fi connection stage, but fails to sign in with my Google Account.
My Galaxy S23+ phone is initiated with my Google Account and everything work ok. While connecting the Chrome Cast I chose my Google Account and unlock the device with fingerprint (it doesn't prompts for the password, only the phone PIN or fingerprint). After passing the PIN stage the Google Home app (which is already connected to my Google Account) is trying to sign in the new Chrome Cast and fails with a general error "Cannot Sign in, Try Again".
It doesn't provide an additional information regarding the problem, just keeps saying it fails to sign in and gets into infinite loop of "Failure - Try Again - Failure - Try Again..."
My Google Account is ok and I use it everywhere. Don't have any idea what could be the problem.
Please Help!!!
08-08-2024 09:14 PM
Hi mishasoft,
Thank you for posting here in the community. I'm sorry that your Google Account is not working as expected when connecting your new Chromecast. But no need to worry, help is here.
Here are some troubleshooting steps you can try:
Login Problems:
App and Device Issues:
Additional considerations:
Please follow these good articles to review the Google Account sign-in troubleshooter or to know more how Set up Chromecast with Google TV and Voice Remote.
Let me know if you need further assistance.
Regards,
Mario