Clipped audio from Chromecast with Google TV

[Loosebits]

My setup is a CCwGTV connected to a TCL 55R617 and from there to a Klipsch soundbar via optical. The first half second of the Google assistant's speech is always cut off (e.g., if you ask it what time it is, you'll hear "irty five pm" instead of 7:35 PM), you don't hear why system sounds (likely entirely clipped), and many YouTube videos have random half second audio cutouts throughout the video. Bizarrely it's not all videos and it only seems to happen in YouTube (i.e., no issues in Netflix, Prime Video, etc). I'm not sure if the two issues are related but I don't have these issues with YouTube on other platforms.

[JenniferV]

Hi Loosebits,

Thanks for reaching out. Please try to clear the cache and data of the YouTube app. Reinstalling the app and rebooting your Chromecast with Google TV and soundbar might also help. If the issue persists, please reset your Chromecast.

Note: If the issue is isolated when using the YouTube app, please contact YouTube for further help.

Thanks,

Jennifer

[Loosebits]

Thanks for the reply. I've tried all of those things. I would say it's limited to the YouTube app but the Google Assistant suffers a similar issue.

[JenniferV]

Hey there,

Thanks for getting back to us. Can you confirm what Google Assistant device you have, is it a Google Home device or the Google Assistant on your Chromecast Voice Remote? Could you also please try to reboot those devices?

Thanks,

Jennifer

[Loosebits]

I'm referring to the Google Assistant built into the Chromecast activated by the remote. And I've rebooted and factory reset.

[JenniferV]

Hi Loosebits,

I'm sorry for the late response. Could you please provide the cast firmware version of your Chromecast device? Follow the steps here to see how you can get this info.

Thanks,

Jennifer

[Loosebits]

The firmware version is 1.56.292394. 

[JenniferV]

Hello Loosebits,

Thanks for the info. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks for the help here, Jeran.

Regards,

Jennifer

[JenniferV]

Hey there,

We haven't received your form. Were you able to fill it out?

Thanks,

Jennifer

[JenniferV]

Hi Loosebits,

It's me again. Have you had a chance filling out the form? Do you still need help?

Thanks,

Jennifer

[JenniferV]

Hello there,

I haven't heard from you in a while so I’ll  be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer

[Jeran]

Hey there Loosebits,

Did you have any more questions or need any additional help? 

Thank you,
Jeran