Compatibility problem atmos dtshd dolby vision

[Psycopathe57]

Hi, first for everybody to know i got an NVIDIA shield pro and all these trouble doesn't appears and everything work perfectly.

Oled G1 with Denon s970h full hdmi

Got the new google streamer today. Looks great with a lot of anoying ads on the home but it's ok. Install m'y Kodi last official apps on the store. Put my settings like my shield and try some files SDR HDR Dolby Vision( profil 5 7 8.1), Ac3 DD+ DTS /HD/HRA , 2.0 5.1 5.1.2 7.1. all these files works perfectly on the shield but with the streamer... Not as good: dolby vision works only if you enable the compatibility option in Kodi and with this every vids ( SDR too) put the LG oled on dolbyvision mod... Looks like a tonemapping... With this option disable no video playback... 

HDR and SDR works great

With the sound... Atmos trueHD DTSHD DTSHRA doesn't work (no sound) or buggy... On passtrought whatever sound option i put in settings android doesn't work. This works perfect on my shield.

Everyone got the same issues ?

You want to Ask me why do you buy the streamer if your shield make everything good ? The first thing is because the VP9.2 HDR codec of youtube doesn't work on my shield ( and this works perfectly on the streamer that a really good point), the second is my shield is old and i want a smaller device with a smaller remote... 

[DeboraJ]

Hi @Psycopathe57

Thanks for reaching out to the community. I understand you're encountering some issues with your new Google Streamer, specifically with Dolby Vision playback and audio passthrough with Dolby Atmos, TrueHD, DTS-HD, and DTS-HRA. You've mentioned that these features work flawlessly on your NVIDIA Shield Pro, and you're curious if other users are experiencing similar problems.

I'll do my best to gather information and see if there are any known workarounds or solutions for these issues. But before we continue, I need to know some information about this to provide you with more curated troubleshooting steps:

• What is your TV Streamer model? Here is a link for your reference:  Chromecast and Google TV Streamer specifications 
• When did you first notice the inconvenience?
• Is there any LED light on the TV streamer?

Let me know if you have any additional information; it'll be helpful.

Best regards, 

Debora

[Psycopathe57]

Hello, yes it's the last one the streamer 4k. I don't see light need to watch but light or not nothing said before is working

[DeboraJ]

Hi @Psycopathe57

I totally understand how frustrating this situation can be for you, especially when you want to stream certain content from external platforms for entertainment. Our team is always working hard to provide you and our customers with the best possible experience.

We are certainly still working on the compatibility of our Chromecast 4K with various platforms, and we really appreciate your comments and thoughts. I'd like to ask you to share them using the following link:

• FEEDBACK 

Let me know if there is anything else I can help you with, and I'll be happy to do so! I'm here to support you in whatever you need.

Best Regards,

Debora

[Psycopathe57]

feedback send. no respond. i return the product... hope you fix that and i rebuy it later maybe