Conflicting Google Accounts with YouTube and YouTube TV apps

[vksolanki]

Hi All,

Here's the setup for a Chromecast with Google TV.

My mom has 2 Google accounts, one for YT, one for YT TV.  Fo simplicity sake I'll map it like this:

YouTube - #

YouTube TV - #

Everything worked fine until about 2 weeks ago, when she mentioned that her YT was not showing the right content.  I drove over and checked, and switched the Google account to the proper one -#.

Then I get a call that the 'Live' tab on the Home Screen is missing.  I drove over and checked, and switched the Google account in the Settings to the proper one -#.

So the bug - or undocumented feature - is that it no longer seems possible for each App to maintain the proper account.  She's too old to remember how to switch accounts, but she shouldn't have to - it should just work.

Support advised me to factory reset her device, which did not help.  I believe they are still looking at it, but wondered if anyone else has this happening and has a solution.

TIA - Vijay

[JenniferV]

Hi vksolanki,

Thanks for posting. You may also try to remove the accounts in the Google TV and re add it. Also, if you already have a support case for your issue and the our team is currently looking into this,  please always keep your lines open as they may reach out to you again any time soon to provide more info and additional troubleshooting steps. You can also send feedback about this using the Google Home app. Here's how. 

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Do you still need help?

Thanks,

Jennifer

[Jeran]

Hey vksolanki,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[vksolanki]

Hi,

Yes, this is still not resolved and I have not heard back from Google in the amount of time they mentioned. Here is the original issue if anyone knows of a fix:

https://photos.app.goo.gl/sZaWUoxVPNTSwC8X6

TIA - V

[JenniferV]

Hello vksolanki,

I'm sorry to hear about that. Do you still have the case ID of your interaction from our support team? If yes, please provide it to us so we can have it reviewed in order to make follow-ups if necessary.

Thanks,

Jennifer

[vksolanki]

Your Google Support Inquiry: Case ID [9-1374000033075]

[JenniferV]

Hi there,

Thanks for providing the case ID. I checked your case and it shows that the YT Team sent you an email today. Please check your inbox and reply with the needed info so they can further assist you.

Thanks,

Jennifer

[Jeran]

Hey there weekly thread,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey weekly thread,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran