Constant (several times a day) loss of connection with remotes - 1-2 minute wait to re-establish

[eserim]

At first I thought things were just locking or going weird (but annoying) now I  think it is the remote that loses Bluetooth connection and takes several minutes to re-pair.

Symptoms: Total inability to control Google TV  via remote.  I also have a Harmony Hub that connects and usually works fine, but they both "die" at the same time.  As the Harmony is mains powered there can be no battery issues.

Control is usually restored in 1-2 minutes, or after restarting Chromecast.

If not resolved will be returning and buying  Roku Express, which sensibly works with he tried  and test IR as a remote. 

[Kimy]

Hi eserim,

Thanks for posting here in the Google Nest Community. We’re sorry for the trouble, and this is not the experience that we wanted you to have. Your situation seems similar to a post made by a user who figured out a way to make it work. Kindly check this out: Solving Chromecast 4k sluggish issue.

If that didn’t help, try this workaround:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Test and observe.
• If it persists, you can factory reset the remote and pair it again.

Let us know how it goes. We look forward to your response.

Thanks,

Kimy

[eserim]

Thanks, but you missed an important part of my original post - the Chromecast losses ALL Bluetooth connections, including one to a mains powered Harmony Hub - sometimes they get remade after a few minutes, other times, like today, I had to restart the Chromecast

[Kimy]

Hello eserim,

Thanks for the reply. If that’s the case, I suggest you do a full clean-up by performing a factory reset and setting it up from scratch to remove any corrupted files or data. Let us know how it goes.

Regards,

Kimy

[eserim]

No, that didn't work - as this device is only a few months old how do I go about returning it?  It was bought via Amazon UK

[Kimy]

Hi eserim,

We appreciate the update. You can check if your device is still covered by warranty here: Warranty Checker. If it’s still covered, then you can reach out to our support team for a replacement here: Contact Us. You may choose the option of a live chat or a callback from a live representative. We can also send you a form if you prefer communication via email.

Let us know. We look forward to your response.

Thanks,

Kimy

[eserim]

Alas, I tried that option and the form failed to submit without giving any reason.  

The online chat also failed and I simply got cut off

Instead I went back to Amazon, spoke to a real person within 2 minutes who refunded me with in 5 minutes.

Google - be more like Amazon

[Kimy]

Hello eserim,

Thanks for the reply. I can send you a form that I can forward directly to the support team so they can communicate with you via email. But since you already reached out to the partner sellers (which is the easiest way if you purchase it from them), this most likely settles it. Feel free to post here if you have other questions or concerns.

Regards,

Kimy