Constant static hiss on the audio

[MacTheTree]

As soon as I turn on the chromecast to view on the TV there is a background hiss which gets progressively worse until you can barely hear the audio stream at all. Turning on and off doesn't fix it! 

Anyone help or is it as I fear - my device is knackered?

Thank you

[Alex_S]

Hi MacTheTree,

That certainly hasn’t been easy for you. Let’s further look into it. Try these steps:

• Unplug your Chromecast with Google TV (4K) device from the power cord and HDMI port for 2 minutes.
• Plug your Chromecast with Google TV (4K) device into a different HDMI port.
• Check for a system update.
  • Go to the home screen of your Chromecast with Google TV.
  • Choose Settings > System > About > System Update.
• If the issue persists, do a factory reset.

Let me know how it goes.

Regards,
Alex

[MacTheTree]

Hi Alex

Well I followed the instructions mate, ended up with the factory reset, soI lost all my settings etc but I didn't lose the hiss!

Any other thoughts? Its driving me crazy

cheers

Mac

[Alex_S]

Hi there,

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let us know once you're done.

Best,
Alex

[Alex_S]

Hello MacTheTree,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

   
Warmly,
Alex